Return Policy
Effective Date: [Insert Date]
1. Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy, you can return or exchange your item under the following conditions:
- Returns must be requested within [X] days of delivery.
- Items must be unused, unworn, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized products
- Gift cards
- Final sale or clearance items
- Used or damaged items
3. Return Process
To initiate a return, please follow these steps:
- Email us at support@gagegear.com with your order number and reason for return.
- We will provide return instructions and shipping details.
- Once we receive your item, we will inspect it and process your refund or exchange.
4. Refunds
Once your return is received and approved:
- Refunds will be processed within [X] business days.
- The refund will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part.
5. Exchanges
If you need a different size or color, we offer exchanges if the item is available. Follow the return process above and mention that you want an exchange.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@gagegear.com with photos of the issue, and we will make it right.
7. Contact Us
For any return-related inquiries, contact us at:
Email: support@gagegear.com